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By:P. Abbott,S. Lewry
Published on 2010-02-17 by Taylor & Francis


Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

This Book was ranked at 10 by Google Books for keyword Social Skills.

Book ID of Front Office's Books is 2a-HL9HuD6kC, Book which was written byP. Abbott,S. Lewryhave ETAG "fQnD8VC/weE"

Book which was published by Taylor & Francis since 2010-02-17 have ISBNs, ISBN 13 Code is 9781136401992 and ISBN 10 Code is 1136401997

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Book which have "211 Pages" is Printed at BOOK under CategoryBusiness and Economics

Book was written in en

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